Property Manager FAQ

Basics

What is OurTradie?

OurTradie connects qualified tradies with job requests from Property Managers for their property maintenance needs. OurTradie goes beyond returning business listings, ratings and quotes. We help you manage all aspects of your property maintenance needs from seeking quotes to scheduling and managing the job all with the help of trusted local tradies.

Soon, after the tradie you choose finishes the job to your satisfaction, you will be able to pay them with just one click.

How do I start using OurTradie?

It takes about one minute to sign up at customer.ourtradie.com.au.

Does OurTradie replace my Property Management tool?

No, you can use OurTradie alongside your existing property management tool but we make it much easier for you to manage and track your property maintenance. In coming months, we will be announcing integrations with major property management software tools to save you even more time.

How is OurTradie different from HiPages, Service Seeking etc.?

Forget quote only sites! These sites charge tradies for leads and this inflates prices because tradies have to add a margin for the cost of the lead. Tradies also have to quote high for work they have not seen to get their quote in faster than the other tradies bidding for the work. This cause frustration for both the Property Manager and the tradie.

Can I use my existing tradies?

Sure, just load them into OurTradie to get started. (We can help you with that too.) When you need extra tradies for quotes or ongoing work, you can source them through the OurTradie network of verified tradies.

Do I have to get quotes for all my maintenance work?

We understand that most of your work is not quoted so you can keep working that way with your existing trusted tradies and use OurTradie to streamline your day but we also make it really easy to get three quotes when you need them.

Where is OurTradie available?

We operate throughout Australia and have qualified local tradies waiting for your work.

How much does OurTradie cost?

Property Managers and Tradies pay a small fee to use OurTradie and gain all the efficiency benefits it offers.

Can tenants report maintenance issues with OurTradie?

Sure, you can move your tenants to use our smartphone app, iPad app or website to report issues including adding photographs and videos.

How do I explain OurTradie to our landlords?

Your landlords will appreciate getting more detailed information like automatically emailed quotes and invoices from tradies all in the same easy to read format. Let them know it is a new efficiency tool to streamline property maintenance which over time leads to more valuable properties.

User Registration

I have a maintenance job and could use some help with extra quotes. How do I register for OurTradie?

Sign up now, and you'll be able to jump right into requesting a service. We won't ask you for a lot of information - just your email, phone number, and password so you can access your service requests once submitted.

Will my phone number and address be public?

No, only the tradies you select for work will have access to your phone number.

Manage Account

How do I manage my account or make changes?

Your account settings can be managed in the My Account area, which can be reached by the login link in the top-right corner.

Can I receive alerts about my job by text message?

Yes, we send emails and text messages to notify you of important information and reminders related to your job. You will add your mobile phone number in the simple registration process, but you can modify the alerts you get on your phone in your Manage Accounts settings.

How come I'm not receiving any emails from OurTradie?

They may be going to your spam folder. Please add no_reply@ourtradie.com.au to your safe senders list or address book to ensure reliable email delivery.

Can I delete my account?

To disable your account, please email us at support@ourtradie.com.au

Creating Jobs

I need a job done. How do I request one?

You can request a job to be done by clicking here. From there, we'll ask you a few short questions about the size and scope of your maintenance job, after which your request details will be sent to local tradies with the right expertise for your job.

What kinds of services can I request on OurTradie?

We support many kinds of service types, whether you need a plumber for that leaky toilet, a painter for your living room walls, or a cleaner for a bond clean. When in doubt, request! We'll let you know if we don't have any Tradies for your job.

Does OurTradie charge to request services?

OurTradie is always free for the Property Manager.

How do I add information or photos about my job after I've submitted the request?

Simply log into your account here and go to the Active Jobs page. Then, click the link under your job description that says Upload Photos or Files.

Tradies and Service

How are Tradies matched to my job?

OurTradie uses our proprietary algorithm to match your job request with the local Tradies who are best rated and most qualified to do your job. This way, we ensure that you're not matched with a tradie who's not an expert at the work you need done.

How can I get the most price quotes for my job?

The more descriptive you can be about the details of your job, the more plentiful (and accurate!) your job quote return will be. Photos or video are a big added bonus. If a tradie has a question about your job request, make sure you answer it quickly and include as many details as possible. Outside of that, make sure you're as flexible as you can be on the timing of your job - you'll be more likely to get more quotes from more Tradies if you've got an open availability.

What if I need a service on a regular basis?

For tasks such as housecleaning or lawn mowing, you'll be able to select the option of a recurring service when you submit your request.

How do I accept a quote?

When you receive a quote you're happy with, click the Approve button to confirm that tradie’s price or request for more information.

Reviewing and Responding

How long do I have to review price quotes after they've been submitted?

Tradies quoting on your jobs will set their own quote validity dates based on how they work.

How do I answer questions from tradies?

Often, Tradies need more information before they can quote you a price and will ask you to clarify some details. We'll notify you by email and/or text message when this happens, and you can answer the question from your jobs page. The exchanges you have between the Tradies bidding on your job will be private.

Can I ask Tradies questions about their price quotes?

Tradies get many chances to ask you questions about your job, and their responses should be thorough. But after you receive a reply for your job, you can initiate a private conversation with the Tradies who quoted. Look for the tradie’s message on the corresponding quote and click the link to read more and/or reply. Your message will be sent directly to the tradie and won't be visible to other tradies who might be interested in your job. When the tradie responds, we'll send you another email to let you know.

Can I negotiate prices with tradies?

Tradies will have many opportunities to ask you questions about your job and the scale and needs of the work. By the time you accept a tradie’s proposal, both you and the tradie should be clear on how much the job will cost but some works do change as they progress so you may need to renegotiate price changes via OurTradie in that case. Your tradie will present you with an invoice at the end of the transaction, which is the final bill for the amount you owe.

Ratings and Reviews

My job is finished. How do I pay my tradie?

All you have to do is accept the job is complete and you will receive a final invoice with payment details included. For now, you pay the tradie directly but soon you will be able to pay by BPay, credit card, Australia Post, direct debit or locked bag.

Once your job is complete and you've paid the pro, we'll send you a link to rate (1-5 stars) your tradie and review the job's end result.

My tradie did a great job! How do I write a review?

Once your job is complete and you've paid the pro, we'll send you a link to rate (1-5 stars) your tradie and review the job's end result.

Can I review a service tradie if I didn't do a job with them on OurTradie?

You're only able to review service Tradies after they've done a job for you. This keeps OurTradie's Ratings and reviews authentic and prevents the tampering of the reviews that's common on other review sites.

Can Tradies remove negative reviews or contest them?

OurTradie users need to know about good experiences and bad ones. As long as a review is factual and not offensive, OurTradie will not remove it.